q780 Privacy Policy

q780 is committed to protecting the personal information of everyone who uses the platform. When you register, deposit, place a bet or contact support, some personal data is involved — and how that data is handled matters.

This policy explains clearly what data q780 collects, why it's collected, who it might be shared with in limited circumstances, how long it's kept and what rights you have over your own information. We have written this in plain English rather than dense legal language because we think you deserve to actually understand what you're agreeing to.

q780 processes personal data for the purpose of providing and improving the platform, processing payments, verifying identity, preventing fraud and complying with applicable legal obligations. Data is not sold to third parties for marketing purposes — full stop.

The personal data q780 collects falls into the following categories:

q780 only collects data that is relevant and necessary for the purposes described in this policy. We do not collect sensitive categories of data such as health information, biometric data or financial history beyond what is required for payment processing and identity verification.

Your personal data is used for the following specific purposes:

• Account management: Creating and maintaining your q780 account, verifying your identity and managing login access.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards. Transaction records are kept for compliance purposes.
• Platform operation: Delivering game results, recording bet outcomes, calculating bonus eligibility and crediting winnings to your account.
• Fraud prevention and security: Detecting unusual account activity, verifying payment methods, investigating suspected multi-account use and protecting the platform from abuse.
• Legal compliance: Meeting Know Your Customer (KYC) requirements, maintaining financial records as required and responding to lawful requests from authorities where applicable.
• Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions for quality and training purposes.
• Platform improvement: Analysing usage patterns (in aggregate or anonymised form) to improve the platform experience — faster loading, better game categorisation, improved deposit flows.
• Responsible gaming: Monitoring for patterns that may indicate problem gambling behaviour, such as rapid escalation in deposit amounts or very long uninterrupted sessions, to inform responsible gaming interventions.
• Promotional communications: Sending bonus offers, promotion alerts and platform updates to your registered mobile number or email, where you have not opted out of these communications.

q780 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, the transaction data required to process that payment is shared with the relevant payment provider — JazzCash, Easypaisa, your bank or card network. These providers have their own privacy policies and data handling obligations.
• Identity verification services: Where KYC verification is handled through a third-party verification provider, your identity documents are shared with that provider for the purpose of verification only. The provider is contractually bound to handle documents securely.
• Game providers: Technical data necessary to deliver game content (such as session tokens) may be passed to the relevant game provider when you launch a game. Game providers do not receive your full personal profile.
• Legal and regulatory obligations: q780 may be required to disclose data in response to a lawful legal process — such as a court order or formal regulatory request. q780 will not voluntarily disclose data beyond what is legally required.
• Business transitions: In the event of a merger, acquisition or change of ownership, your data may transfer to the new entity. You would be notified of any such change and your rights under this policy would be maintained.

All third parties that receive data from q780 are required to process it only for the stated purpose and to maintain appropriate security standards. q780 does not permit any third party to use your data for their own marketing or unrelated purposes.

Pakistani players use JazzCash, Easypaisa, Raast, bank transfer and cards to deposit and withdraw on q780. This section explains specifically how payment-related data is handled.

• q780 does not store your full JazzCash or Easypaisa PIN, your bank account password or your card CVV. These credentials remain with your payment provider at all times.
• q780 retains transaction records — amounts, dates, payment method identifiers and transaction reference numbers — for the purpose of account management, dispute resolution and compliance with financial record-keeping requirements.
• Partial payment identifiers (such as the last four digits of a card or a masked mobile wallet number) may be stored to help you identify previous payment methods in your account settings.
• Payment data transmitted between your device and the q780 platform is encrypted in transit using industry-standard TLS encryption.

q780 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• Encryption in transit: All data transmitted between your browser or app and the q780 platform is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this when accessing q780.pro.
• Access controls: Access to personal data within the q780 organisation is restricted on a need-to-know basis. Staff who require access to process support requests or compliance obligations are the only personnel with access to individual account data.
• Account security features: Two-factor authentication (2FA) is available for your q780 account. Enabling 2FA significantly reduces the risk of unauthorised access even if your password is compromised.
• Monitoring: The platform is monitored for unusual access patterns, suspicious login attempts and anomalous transaction behaviour. Flagged activity triggers an internal review.
• Breach response: In the event of a data breach that poses a risk to users, q780 will take immediate steps to contain the breach and notify affected users as promptly as practicable.

No security system is entirely foolproof, and q780 cannot guarantee absolute security. However, the measures in place reflect current security best practices for online gaming platforms. Your own account security — keeping your password strong and confidential — is also an important part of protecting your data.

q780 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The general retention periods are:

• Active account data: Retained for the duration of your account and for a period after closure to handle any outstanding disputes, chargebacks or legal matters.
• Transaction records: Financial transaction records are retained for a minimum of five years in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable KYC obligations — typically five years from account closure.
• Support communications: Support chat transcripts and ticket records are retained for a minimum of two years for dispute resolution and training purposes.
• Technical logs: Server access logs and technical data are retained for a shorter period (typically 90 days) unless extended retention is required for a specific security investigation.

When retention periods expire, data is either deleted or anonymised so that it can no longer be attributed to you as an individual. Anonymised aggregate data may be retained indefinitely for analytical purposes.

The q780 website and app use cookies and similar technologies. A cookie is a small text file stored on your device that helps the platform function correctly and understand how it is being used.

Most browsers allow you to control or delete cookies through your settings. Blocking essential cookies will affect the platform's functionality. Blocking analytics and preference cookies will not prevent you from using the platform but may affect your experience.

You have the following rights regarding the personal data q780 holds about you. To exercise any of these rights, contact the q780 support team through live chat in the app or website.

The q780 platform is strictly for adults aged 18 and above. q780 does not knowingly collect personal data from anyone under 18. If an account is discovered to belong to a minor, that account will be closed immediately and any deposits will be returned to the payment source.

If you believe a minor is using or has used the q780 platform, please contact support immediately. q780 takes underage access seriously and will investigate any reported case promptly.

q780 may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or data practices. When the policy is updated, the revised version will be published on this page with an updated "Last Updated" date.

For significant changes that affect how your data is used, q780 will provide advance notice — typically through the platform's notification system or by email to your registered address. Continued use of the platform after a policy update constitutes acceptance of the updated terms.

If you disagree with any update to this policy, you should stop using the platform and contact support to close your account. Any data already collected will be handled in accordance with the policy that was in effect at the time of collection.

For any questions, requests or concerns related to this Privacy Policy or the handling of your personal data, please contact the q780 support team. The preferred method of contact for data-related requests is through live chat in the platform or app — this creates a written record of your request that we can track and respond to properly.

You can also reach q780 support by email. The address is shown in the footer of this page. When submitting a data access, correction or deletion request, please include your registered account email or mobile number so your identity can be verified before any action is taken.